90 Day Satisfaction Guarantee

If, within 90 days of your order date, you are unsatisfied for any reason, you may return your purchase to us for a refund.

5 Year Complete Warranty

Within 5 years of your purchase, if your light is not working properly, we will fix or replace it. Each case will be assessed on a case by case basis, and we will make sure you’re back up and running as quickly as possible.

1 When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to PlatinumLED. International shipping charges are non-refundable. Products must be returned in their original packaging. A refund will be issued after the product is received and inspected by PlatinumLED for damage or missing accessories. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any returned purchases.  Any light not returned in its original condition or missing accessories will be refused and returned to the shipper.

2 PlatinumLED will assess each warranty claim on a case by case basis. Resolution of warranty claims may include but are not limited to: shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit.   Warranty is null and void in any case of customer related damage, mis-use or tampering/case removal without prior authorization.  The warranty is good for 5 years from the date of purchase. For all warranty claims within the continental US less than 2 years from date of purchase, Platinum LED Lights will supply a pre-paid shipping label for the return to the warehouse.  For all warranty claims more than 2 years from date of purchase or outside of the continental US, the customer must send the light to the warehouse by their own means.  In all cases when the cause of failure is determined to be a fault of the light, PlatinumLED will cover all return shipping costs to the customer.**ALL LIGHTS MUST HAVE ORIGINAL SERIAL NUMBER TAGS INTACT AND AFFIXED OR CLAIM WILL BE REFUSED**

3 FOR ANY UNITS PURCHASED FROM AMAZON: 5 year warranty valid from original purchase date. Any returns for any reason within the first 30 days must be to Amazon directly. 90 day guarantee valid with standard restocking fee subtracted from base website pricing only.

4 Warranty valid only to original purchaser if item purchased directly from www.platinumgrowlights.com or any Amazon worldwide and is non-transferable.

5 For any custom built panel including 660nm lights, no elective returns will be allowed.